Showing posts with label Build Your Business Sales Marketing Branding. Show all posts
Showing posts with label Build Your Business Sales Marketing Branding. Show all posts

Thursday, October 11, 2012

What is your Big Business Decision?


CBC has recently launched a brand new show The Big Decision which is a spinoff of  The Dragon’s Den.
What we like about the show is the substantive business acumen that can be derived from the show.
Canadian business owner’s can actually learn something about the running of a business and get a handle on how business investors think without the theatrics of The Dragons Den. (I am sure some businesses are chosen on the Dragons Den because it makes good television and not necessarily a good business idea)
The candidate’s on CBC’s The Big Decision program have to date; been well vetted and weekly they bring the different struggles of running a business in Canada to the forefront.
The present format has Arlene Dickerson and Jim Treliving alternate weekly, with both having the opportunity to invest in the companies that they are examining. All companies are given specific direction and have approximately 2 to 3 weeks to accomplish the tasks.
The format of the show is as follows:
Each 1-hour episode of The Big Decision documents two Canadian businesses desperately in need of expert advice and a cash injection. With the banks calling in their loans and financiers tightening their wallets, Jim and Arlene are their last hope.
If the companies can rise to the challenge of changing their ways, they could be given a life-changing investment from two of the most revered business leaders in the country. At the conclusion of each episode, Jim and Arlene have to decide whether they’ll invest in one, neither or both of the companies vying for their cash. 
So let’s examine week 3 episode:
Jim Treliving has very considerable business skills,   and an ability to get to the heart of business problem in very short order. On CBC’s Big Decision, Treliving met with a brewery in Aldergrove BC., and a manufacturer of screws and bolts in Winnipeg, Manitoba.
Overview: Dead Frog Brewery – Independent Brewery
Jim chose to invest in the brewery because he could roll in some financial controls very easily and the owners still had a passion for the business.
They needed sales help – the NEW campaign they designed was innovative but amateurish. They responded well to Jim asking for reduction in the number of labels they manufactured from 10 to 6 (Like a sample 6 pack …no charge for the marketing idea!!!).
Their 10 lines of beer surely contributed to the quality control problems that bedeviled the small brewery and quickly they made an effort to make their production line more efficient by eliminating unnecessary product movement and by making the line flow naturally and smoothly from vat to door.
The absence of good financial information and a business plan were exactly the things that Treliving could bring to the table and make the company perform well so he decided to invest.
Overview: Westland Steel – manufactures screws and bolts
The fastener company on the other hand could have been salvaged but only by an injection of very hard work. After Treliving asked his questions and poked around the plant, the plant managers tinkered with the sales incentives. But the sales people had just gone on record as saying they had nothing to sell. They didn’t have the cash or credit to buy the raw materials for their orders.
Jim sensed the company’s lack of direction. The complete absence of leadership from anyone in the plant, the deadness behind the eyes of management and the energy to find to find a solution was missing. Jim knew that. To save the company he would have to drop in tons of cash and parachute a new General Manager into the building with a remit to overhaul the company from top to bottom. That would have taken months and perhaps years.
Further, the state of the company’s finances would have meant a partial receivership (a Chapter 11 in US speak) in order to buy time to re-arrange the finances and seek accommodation with suppliers and landlords. . At the very least Jim’s money would have had to finance the purchase of raw material.
What intrigued me about the fastener company is that in spite of the huge slowdown, nothing for the salespeople to sell, and no plan, they still had revenues of $200,000 per month. With that kind of revenue most companies are salvageable. With that kind of revenue, jobs could have been saved. It would have been a long turnaround project with some pain all around but do-able.
Conclusion:
At the fastener plant, there could have been the satisfaction of seeing the back end of delivery truck shipping to a customer. At the brewery, you could always crack open a beer on a bad day!!!
What is evident so far in the first three episodes this season of The Big Decision is the lack of direction by management for any business plan, sales plan, marketing plan and company direction.
It is very interesting to watch the reaction of business owners when they are asked to do specific tasks by Arlene and Jim.  Some of them cannot take direction and due to their inflated view of themselves lose the opportunity to get investment money and put their whole livelihood at risk.
Jim and Arlene are very successful business people who know how to run successful businesses and they are not willing to put up with people who are not keen to change and grow.
I highly recommend this show for any business that is looking to expand their knowledge and get great incite to what will help you Build Your Business.
All episodes can be viewed on line – Click here
Article written by Andrew Gregson and Donald Robichaud
If you need help with your  business give us a call.
Build Your Business

Thursday, November 13, 2008

Internet Consulting - What Makes for a Good Blog?

I just read a great article on "What makes for a Good Blog" written by Merlin Mann. He is a regular on the CBC show Spark hosted by Nora Young. Donald Robichaud / FloodLight Consulting

What is a blog? Blogs provide commentary or news on a particular subject; others function as more personal online information. A typical blog combines text, images, and links to other blogs, websites and other media related to its topic. The ability for readers to leave comments in an interactive format is an important part of many blogs. Most blogs are primarily textual, although some focus on art, photographs, videos which are part of a wider network of internet social media.

What makes for a good blog?

Good blogs have a voice. Who wrote this? What is their name? What can I figure out about who they are that they have never overtly told me? What’s their personality like and what do they have to contribute — even when it’s “just” curation. What tics and foibles fascinate make me about this blog and the person who makes it? Most importantly: what obsesses this person?

Good blogs reflect focused obsessions. People start real blogs because they think about something a lot. Maybe even five things. But, their brain so overflows with curiosity about a family of topics that they can’t stop reading and writing about it. They make and consume smart forebrain porn. So: where do this person’s obsessions take them?

Good blogs are the product of “Attention times Interest.” A blog shows me where someone’s attention tends to go. Then, on some level, they encourage me to follow the evolution of their interest through a day or a year. There’s a story here. Ethical “via” links make it easy for me to follow their specific trail of attention, then join them for a walk made out of words.

Good blog posts are made of paragraphs. Blog posts are written, not defecated. They show some level of craft, thinking, and continuity beyond the word count mandated by the Owner of Your Plantation. If a blog has fixed limits on post minimums and maximums? It’s not a blog: it’s a website that hires writers. Which is fine. But, it’s not really a blog.

Good “non-post” blogs have style and curation. Some of the best blogs use unusual formats, employ only photos and video, or utilize the list format to artistic effect. I regret there are not more blogs that see format as the container for creativity — rather than an excuse to write less or link without context more.

Good blogs are weird. Blogs make fart noises and occasionally vex readers with the degree to which the blogger’s obsession will inevitably diverge from the reader’s. If this isn’t happening every few weeks, the blogger is either bored, half-assing, or taking new medication.

Good blogs make you want to start your own blog. At some point, everyone wants to kill the Buddha and make their own obsessions the focus. This is good. It means you care.

Good blogs try. I’ve come to believe that creative life in the first-world comes down to those who try just a little bit harder. Then, there’s the other 98%. They’re still eating the free continental breakfast over at FriendFeed. A good blog is written by a blogger who thinks longer, works harder, and obsesses more. Ultimately, a good blogger tries. That’s why “good” is getting rare.

Good blogs know when to break their own rules. Duh. I made a list, didn’t I? Yes. I did. Big fan. And, yeah, you should disagree with potentially all of this. It’s because I have an opinion, and so do you. It’s why you probably have a blog.See? The system works.

David Mann @ http://www.43folders.com/2008/08/19/good-blogs
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Donald Robichaud
President FloodLight Consulting
250-768-9415
http://www.floodlightconsulting.com/
http://donaldrobichaud.blogspot.com/
Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna

Wednesday, November 5, 2008

What is your Obama marketing strategy 2009?

What is your strategy for using the internet to raise your profile in 2009?

Last night as I was waiting to listen to the speech of President elect Barack Obama, I received an email from Barack Obama about half an hour before his speech:

Date: Wed, 5 Nov 2008 11:38 pm
To: robichaud_don
From: info@barackobama.com
Subject: How this happened

Donald --

I'm about to head to Grant Park to talk to everyone gathered there, but I wanted to write to you first.

We just made history. And I don't want you to forget how we did it.

You made history every single day during this campaign -- every day you knocked on doors, made a donation, or talked to your family, friends, and neighbors about why you believe it's time for change.

I want to thank all of you who gave your time, talent, and passion to this campaign.

We have a lot of work to do to get our country back on track, and I'll be in touch soon about what comes next.

But I want to be very clear about one thing...

All of this happened because of you.

Thank you,

Barack

Barack Obama’s campaign has redefined how to use modern technology to elect an official. They have promoted awareness and raised funds for their party. They have leveraged the internet to promote their cause on their organization’s website; Improved communication with their faithful, repurposed all speeches on YouTube and even directed campaign supporters with GPS to knock on doors for their target market.
Along the way they amassed over 640 Million dollars through donations over the internet. Barack Obama’s campaign leveraged the internet to create awareness of their brand, Barack Obama.

So as you assess 2008 and look ahead to 2009, what is your strategy for using the internet to raise your profile, market your services and increase sales?
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If you need help creating your Marketing strategy for 2009 Click here!!
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Donald Robichaud
250-768-9415
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search engine optimization SEO kelowna -Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna

Tuesday, October 28, 2008

FloodLight - Marketing Consulting - Repurpose information for your target markets with a Blog


Emerging Technology Trend - Increasing your business exposure through the internet by repurposing your past marketing material

In working with my clients at FloodLight Consulting, one of the areas that we leverage is the Internet, so that we can get key information out to our target markets.

The internet today has become the main source of information for your clients. Your past, present and current clients may have found out about your business in any number of ways, including word of mouth, print or radio advertising and so on, but increasingly if potential clients can’t find you online, they might never find you at all.

Within your business and industry you have great marketing material and literature that is specially targeted for your market, so why not repurpose this information so that it will be accessible on the internet?

FloodLight Tip of the Month – Repurpose information on your Blog

Utilizing a Blog with key information for your target audience can be a very cost effective way to raise your profile and credibility. If you send out regular newsletters on specific topics for your market, you can repurpose this material on the internet and speak to your past, present and future customers.

Key Points: Probably the most important thing to do is to repurpose your present information.

  • It allows you to reorganize, reuse and redefine key information that you have targeted for your target market.
  • Blog Post – This is a great way to repurpose information.
  • Blog Post – allows you to control your own content and the story you want to tell.
  • Blog – allows you to express your personal view and raise your profile.
  • Blog- Cost effective Marketing with little cost.

For further Sales and Marketing information you can visit my website at http://www.floodlightconsulting.com/ or my personal blog at http://www.donaldrobichaud.blogspot.com/

Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna - Online Internet Business Coach - Search Engine Positioning - SEO

Tuesday, September 30, 2008

FloodLight - Marketing Consulting - Dealing with Procrastinators


In my thirty years of sales and marketing experience I have had to deal with many clients who cannot make a decision. They literally procrastinate and delay moving forward for many reasons. As a small business, the survival of your business may depend on the positive outcome of many sales calls. If your main prospects are all vacillating, you will need to move the sales process to the next step.

So why do procrastinators procrastinate?

People procrastinate because they don't know what the next step is. If they don’t know what it is, they can’t take it. It's that simple!

If you are currently dealing with a procrastinator who professes real interest but keeps putting you off, you’re probably dealing with a genuine procrastinator. They don’t procrastinate intentionally. It’s just in their Buying DNA.

Here’s a great question to ask to help you get the ball rolling with all the procrastinators you encounter. Please don’t underestimate the potency of this question.

“The Great Question”

“What would have to happen”for you to place an initial order of three units of our new XYZ product?

The key words are, “what would have to happen”?

Trust me, it works.

Insert whatever is appropriate for the situation after the phrase, “What would have to happen...?”

This question works like magic. It literally forces the procrastinator to think what the next steps ought to be. He tells you what the steps are and at the same time he tells himself what the steps are.

I can’t tell you how many times I've seen this work. It may be the single best way to un-procrastinate procrastinators.

FloodLight Tip of the Month – You have to ask questions.

One of the keys to closing the sale is the opening dialogue. The best way to get a conversation going is to start with really good questions. With great questions you will open up a great dialogue with your prospect and develop rapport over a shorter period of time.

You can judge the quality of your questions by the quality of the responses. Not asking intelligent and prepared questions trips up more business people than anything else.

One of the best ways to close more sales in less time is to ask rock-solid questions. Good questions eliminate all the guesswork and assumptions. Put your key questions together and bring them to every meeting to start creating better relationships.
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If you need help creating your Best Questions Click here!!
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Donald Robichaud
President
FloodLight Consulting
250-768-9415
http://www.floodlightconsulting.com/
http://donaldrobichaud.blogspot.com/
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Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna - Online Internet Business Coach - Search Engine Positioning - SEO

FloodLight Consulting - VODA Computer Systems Ltd. - Technology Showcase in Kelowna

Register now for VODA Computer Systems Ltd. Third annual technology showcase in Kelowna, BC October 8th, 2008.
Participate in informative and captivating discussions regarding some of the most exciting technology trends available for your small to medium business today!
Date: October 8th, 2008

Location: The Grand Okanagan Conference Centre and Resort
1310 Water Street, Kelowna, BC Canada

Registration begins between 8:00am and 8:30am. Breakfast will be served. Ample parking available.

Grand Prize: Laptop Computer.

Log onto www.vodagroup.com/tradeshow to register today!
Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna - Online Internet Business Coach - Search Engine Positioning - SEO

Tuesday, September 9, 2008

Press Release - Jerry Dombowsky - “Grandpa sells Motels and Hotels”

Jerry Dombowsky was at a family gathering last summer when he started talking about his love of selling hotels and motels and working with buyers on their purchase of a property.

The grandchildren were within “ear shot” of this conversation when they began shouting “Grandpa sells hotels and motels”.

This struck a cord with Jerry.

In his 32 years of real estate experience in Alberta and British Columbia, Jerry Dombowsky has seen a lot of real estate transactions, specifically in the hotel and motel industry.

Jerry says, “The internet is an integral part of day to day communications. The diversity and transference of information brings the property to the property buyer in a timely informative manner.”

Jerry has a broad knowledge of hotel and motel markets in Alberta and British Columbia and has completed many hotel and motel sales and purchase transactions including small and large businesses, and commercial real estate. Having owned and operated ranches, hotels and motels, in the past, Jerry Dombowsky has a very good understanding of the effort needed to close the deal.

As of September 1st, 2008, through Jerry Dombowskys connections with Premier Canadian Properties and Christies Great Estates, the benefits of buying a hotel, motel or resort will be presented to a worldwide audience. Jerry’s new website which is dedicated solely to the acquisition of hotels and motels in Alberta and British Columbia is located at http://www.premierhotelsandmotels.com/

Now that “Grandpa sells hotels and motels”, the grandchildren are looking for extended stays with Grandpa.

For more information or an interview, contact Jerry Dombowsky at (250) 717-1886.

Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna - Online Internet Business Coach - Search Engine Positioning - SEO

Sunday, July 20, 2008

Donald Robichaud - Business Coach - Defining your Mission Statement


Last month we discussed how to define a great Vision Statement. This month we will focus on the Mission Statement.

Mission Statement: Your Mission Statement is the route to the destination of your company; a particular expression of the mission that is specific to this business given its history, context and circumstances. It is a more practical focus on what the business does, and will do, than the vision statement.

So if the vision is your “Big Picture”, the mission is the “how we do it here”.

FloodLight - Tip of the month / “Five steps to follow when defining your Mission Statement”

Once you have clarified your vision you need to define your mission statement, which is a statement of purpose and function.
1. Your mission statement draws on your values.
2. Your mission statement must be future oriented and portray your organization as it will be, as if it already exists.
3. Your mission statement must focus on one common purpose.
4. Your mission statement must be specific to the organization, not generic.
5. Your mission statement must be a short statement, not more than one or two sentences.

Here is an example mission statement for a company selling energy saving products:
"By providing quality products, we empower our clients to become caring, competent, and environmentally responsible citizens who care about the air they breathe today and the legacy they leave behind for their children."

The Benefits of defining your Mission

· It focuses your energy and clarifies your purpose. When you try to write your mission statement, you will find that you have to really define what you are going to do. Many questions will come up that must be resolved. For instance, who will you serve? And, who will you not? Are you concerned about just your local area, or the whole count

· A well-defined mission can attract people and resources. A mission statement is not just for internal use. It is a beacon that will attract people and resources to your cause – a common goal. Make your mission statement compelling as well as clear. It will be your best public relations tool.

· It also enables a focused allocation of organizational resources because it compels a business to address some tough questions: “What is our business? Why do we exist? What are we trying to accomplish?"

Effective mission statements can be a great asset to an organization. When everyone is working together in a defined manner greater organizational purpose is achieved. A mission statement is a stepping stone in the strategic planning process. It is important that when an organization implements a mission statement they apply it to their functional strategies.
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If you need help creating your Mission Statement Click here!!
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Donald Robichaud
250-768-9415
http://donaldrobichaud.blogspot.com/

Doreen Cardwell - sales coach - Kelowna Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna - Online Internet Business Coach - Search Engine Positioning - SEO

Monday, July 14, 2008

FloodLight - Marketing Consulting - Overview

search engine optimization SEO kelowna
Effective marketing is the key to a successful business operation in Kelowna, and when it comes to marketing many business owners are at a loss as to where to begin—this is where a marketing consultant proves helpful. More and more business owners are relying on marketing consultants to help their businesses establish a public image and to advertise their business’s products or services. Why are business owners turning to the creative talents of marketing consultants to market their businesses in Kelowna? Is correct marketing that important to a business’s success? Indeed; not only is marketing important to a business’s success, correct marketing: a strategy that grabs the attention of the public is critical, actually vital to the success of any business.

A marketing consultant is an individual or a company that knows precisely what actions are needed to advertise a Kelowna business’s services and/or products. Marketing consultants are trained professionals and they can literally help a business owner get their business off the ground and keep it there. Rather than rely on ineffective self-employed marketing strategies, many business owners choose to hire a trained professional to handle all of their necessary marketing. The initial investment proves ideal: a marketing consultant can handle every business marketing need and leave the business owner to tend to other needs of the business.

Marketing consultants are effective advertising solutions. A marketing consultant can be relied on to carry out every measure necessary to get a business recognized and remembered by the public. Meanwhile, if problems arise, a marketing consultant is trained to deal with them in an effective and timely fashion. What’s more, the business owner will not be caught up in the myriad marketing difficulties a business faces because the hired consultant is ever ready to deal with every situation that arises. A successful marketing campaign is one that must be appropriately planned and implemented, and a marketing consultant knows when to act accordingly.
See full article - Click Here
Donald Robichaud - FloodLight Consulting

Wednesday, July 9, 2008

FloodLight Consulting - Lessons on Life - Jim Rohn


Just received a great three minute movie on the Lessons on Life from Jim Rohn International.

Jim Rohn's philosophy for successful living demonstrates a deep understanding of the world. His simple, yet insightful messages have touched millions of people, and continue to offer inspiration to generations.

If you love the worldly wisdom of Jim Rohn, coupled with inspirational images and beautiful music...you're really going to love this new 3-minute movie – www.SUCCESS.com/lessons

Have a great day,

Don Robichaud / FloodLight Consulting

How to stay young - George Carlin

One of my favourite comedians, George Carlin passed away recently. George assaulted the barricades of censorship on behalf of a generation of comics that followed him. I have kept a piece he wrote many years ago on how to stay young and I would like to share it with you here on my blog. Donald Robichaud / FloodLight Consulting

IF YOU DON'T READ THIS TO THE VERY END, YOU HAVE LOST A DAY IN YOUR LIFE.

Do you realize that the only time in our lives when we like to get old is when we're kids? If you're less than 10 years old, you're so excited about aging that you think in fractions. 'How old are you?' 'I'm four and a half!' You're never thirty-six and a half. You're four and a half, going on five!

That's the key!!You get into your teens, now they can't hold you back. You jump to the next number, or even a few ahead.'How old are you?' 'I'm gonna be 16!' You could be 13, but hey, you're gonna be 16! And then the greatest day of your life . . . you BECOME 21. Even the words sound like a ceremony. YOU BECOME 21.

YESSSS!!!But then you turn 30. Oooohh, what happened there? Makes you sound like bad milk! He TURNED; we had to throw him out. There's no fun now, you're just a sour-dumpling. What's wrong? What's changed?You BECOME 21, you TURN 30, then you're PUSHING 40. Whoa! Put on the brakes, it's all slipping away. Before you know it, you REACH 50 and your dreams are gone.

But wait!!! You MAKE IT to 60. You didn't think you would!So you BECOME 21, TURN 30, PUSH 40, REACH 50 and MAKE IT to 60.You've built up so much speed that you HIT 70!

After that it's a day-by-day thing; you HIT Wednesday!You get into your 80s and every day is a complete cycle; you HIT lunch; you TURN 4:30 ; you REACH bedtime and it doesn't end there. I

Into the 90s, you start going backwards; 'I Was JUST 92.'Then a strange thing happens. If you make it over 100, you become a little kid again. 'I'm 100 and a half!'

May you all make it to a healthy 100 and a half!!

HOW TO STAY YOUNG

1. Throw out nonessential numbers. This includes age, weight and height. Let the doctors worry about them. That is why you pay 'them.'
2. Keep only cheerful friends. The grouches pull you down.
3. Keep learning. Learn more about the computer, crafts, gardening, whatever. Never let the brain idle. 'An idle mind is the devil's workshop.' And the devil's name is Alzheimer's.
4. Enjoy the simple things.
5. Laugh often, long and loud. Laugh until you gasp for breath.
6. The tears happen. Endure, grieve, and move on. The only person, who is with us our entire life, is ourselves. Be ALIVE while you are alive.
7. Surround yourself with what you love, whether it's family, pets, keepsakes, music, plants, hobbies, whatever. Your home is your refuge.
8. Cherish your health : If it is good, preserve it. If it is unstable, improve it. If it is beyond what you can improve, get help.
9 Don't take guilt trips. Take a trip to the mall, even to the next county; to a foreign country but NOT to where the guilt is.
10. Tell the people you love that you love them, at every opportunity.

AND ALWAYS REMEMBER -

Life is not measured by the number of breaths we take, but by the moments that take our breath away.

George Carlin 1937 - 2008

Donald Robichaud - FloodLight Consulting Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna - Online Internet Business Coach - Search Engine Positioning - SEO

Sunday, June 22, 2008

Alex Mandossian - Do You Believe These to be 9 Unarguable Truths?


I just read a great blog article by Alex Mandossian that I'd like to share with you,

Donald Robichaud / FloodLight Consulting

By Alex Mandossian on June 19, 2008

Facts or fiction? That’s the question that accompanies this recent email I got from a friend. Maybe you’ve seen it, maybe you haven’t … but I thought it was worth passing along :-)

These should probably be taped to your bathroom mirror where you can read it every day. You may not realize it, but the original ”sender” claimed that these are 100% true.

1) There are at least 2 people in this world that you would die for.
2) At least 15 people in this world love you in some way.
3) The only reason anyone would ever hate you is because they want to be just like you.
4) A smile from you can bring happiness to anyone, even if they don’t like you.
5) Every night, SOMEONE thinks about you before they go to sleep.
6) You mean the world to at least 3 other people.
7) Someone that you don’t even know exists, trusts you.
8) When you make the biggest mistake ever, something good comes from it.
9) When you think the world has turned its back on you, take another look because what you see may surprise you.

Great personal friends and business colleagues are like stars … you don’t always see them, but you know they are always there :-)

Click Here to visit Alex's Blog
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Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna - Online Internet Business Coach - Search Engine Positioning - SEO

Friday, June 20, 2008

FloodLight Consulting - Vision Statement for your business


This month I’d like to discuss the Vision Statement for your business. So you need to ask yourself a few key questions:

. What is the purpose of your business?
· Does it represent your core values as a person?
· Does everyone who works with you know what your Vision is?

A Vision statement is usually the first part of a three-part statement of purpose.The second part is the Mission statement, which is a concrete and localised statement of intent.Finally, the third part is the Values statement, describing the values that are important to the running of the business and that are implicit in the vision and mission of the business. (Mission and Values will be covered in the next newsletters.)

This month we will focus on the Vision Statement. A lot of Entrepreneurs struggle with coming up with a vision.

Here is a simple and easy guide to follow: Your Vision is the ideal destination. It is where the business wants to be. It should be challenging, innovative and forward-looking.

FloodLight - Tip of the month / “Six steps to follow when defining your Vision”

To define your vision you need to follow these steps:
1. Draw on your core the beliefs and those of the organization.
2. Describe what you want to see in the future. It should be both realistic and challenging.
3. Be SMART about each outcome - Specific-Measurable-Achievable-Realistic-Timely
4. Be positive and inspiring.
5. Do not assume that the business will have the same framework as it does today.
6. Be open to modifications to current business techniques and systems

The Benefits of defining your Vision breaks you out of boundary thinking:

- Provides continuity and Identifies direction and purpose.
- Alerts stakeholders to needed change.
- Promotes interest and commitment and promotes laser-like focus.
- Encourages openness to unique and creative solutions.
- Encourages and builds confidence.
- Builds loyalty through involvement (ownership).
- Results in efficiency and productivity.

The above steps can be very easy or complicated, depending on the scope of your business. The golden rule is to keep it simple so that your clients and everyone in your organization understand your vision.

The Vision Staement will become your inspiring light, “The Big Picture” of your company!
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If you need help creating your Vision Statement Click here!!
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Donald Robichaud
President
250-768-9415
http://donaldrobichaud.blogspot.com/

Doreen Cardwell - sales coach - Kelowna

Tuesday, May 27, 2008

Jeffrey Gitomer - Got satisfied customers? No, you got“vulnerable” customers.


Great article from Jeffrey Gitomer enjoy,

as posted May 27th 2008 - Jeffrey Gitomer

Got satisfied customers? No, you got “vulnerable” customers.

One of the main reasons “customer satisfaction” is a meaningless statistic is that it’s not predictable, let alone measurable, as relates to business growth.
Right about now all customer satisfaction people, from marketing to award companies, are writing me off as a “know-nothing” human who has no concept of business. “You MUST have satisfied customers or you can’t build a business.”
Wrong SAT-score breath. Way wrong.

“Satisfied” is the LOWEST level of acceptable customer service. Any hotel in the world, can guarantee satisfaction because they can easily fix what’s wrong and count you among their minions. But they won’t guaranty loyalty. THAT would take work.
Satisfaction is NOT an action taken because something is wrong or something broke. Oh no, satisfaction is a feeling – and an indicator of future business.

Enter “loyalty.”
The real measure of customer response and value. I only care about two things in my relationship with a customer:

Read the rest of this article here ...
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Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna - Online Internet Business Coach - Search Engine Positioning - SEO Life coach - Motivational Coach kelowna- Beth Veenkamp

Friday, May 23, 2008

Sales Consulting Kelowna - Top 10 questions to ask of your Market


In last month’s newsletter we discussed “How to work a Room”. This month we’ll discuss defining your “Target Market”, because if you show up to “work a room” with a great “Elevator Pitch” and the people have no need for your service, then you are wasting your time!!!!

In the last few years I have seen hard-earned money wasted because the owner of the business did not take the time to analyze who is their “Target Market”.

Imagine practicing hockey with your eyes closed or throwing a football with a blindfold. In both cases, being prevented from seeing your target would make it nearly impossible to hit it. This concept can easily be applied to business.

Doing business without defining your “Target Market” handicaps you and will prevent you from reaching your objectives, increasing your sales, and growing your market share.

FloodLight Tip of the Month – “Top 10 questions to ask of your Market”

To define your target market you need to answer all the questions below:

1. Who is your Ideal Customer?
2. What are the solutions that your ideal customer is looking for?
3. What kinds of information does your ideal customer need?
4. What message would your ideal customer be likely to respond to?
5. How many exposures to your information does your ideal customer need?
6 Where is your ideal customer likely to be? (hang out, read, listen, watch)
7. What kind of relationship would your ideal customer like with you?
8. What kind of relationship would you like with your ideal customer?
9. What is the best way to communicate and learn from your ideal customer?
10. When is your relationship with your ideal customer likely to be win-win-win?

The above questions can be very easy to answer or very complicated, depending on your product or service. Once you have answered all the above you will be well on your way to marketing success.
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If you need help defining your Target Market Click here!!
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Donald Robichaud
President
FloodLight Consulting
250-768-9415
http://www.floodlightconsulting.com/
http://donaldrobichaud.blogspot.com/
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Donald Robichaud - FloodLight Consulting Marketing Coach Kelowna - Sales Coach Kelowna - Branding Coach Kelowna - Online Internet Business Coach - Search Engine Positioning - SEO

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